The Complete Certified Salesforce Administrator Guide

This specialization features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the specialization. This specialization will help you become proficient in managing and administering Salesforce, a powerful CRM platform. You'll master Salesforce's core concepts, including objects, fields, automation tools, and security. You’ll gain the skills needed to configure Salesforce, manage users, automate workflows, and handle data to solve business challenges. Throughout the specialization, you'll learn how to customize Salesforce for business needs, create custom objects, manage data, set up user permissions, and utilize automation tools. Hands-on examples will guide you in setting up profiles, workflows, approval processes, and custom applications, essential for a Salesforce Administrator. By the end of the specialization, you’ll have a comprehensive understanding of Salesforce and be well-equipped to configure, customize, and optimize the platform. This will help you manage data, enhance business processes, and improve user experience. Ideal for aspiring Salesforce Administrators, this specialization offers a beginner-level, step-by-step approach and prepares you for the Salesforce Admin certification exam.