Professional Skills: Conflict Management and Negotiation

In today's fast-paced, high-stakes environments, conflict is inevitable. The Conflict Management and Negotiation specialization—built with Kristyn Carmichael, Training Director for the Lodestar Dispute Resolution Center at Arizona State University—provides professionals with a comprehensive framework for approaching conflict constructively across all stages, from assessment to resolution. Whether you lead teams, support operations, or manage client relationships, this program helps you turn conflict into opportunity. This specialization is designed for: Team leaders, managers, and executives HR professionals, mediators, and DEI facilitators Project managers and client-facing professionals Anyone navigating team dynamics, feedback conversations, or role-based conflict Professionals seeking practical, applicable conflict resolution skills