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Professional Skills: Assessing Conflict

Develop the skills to recognize and understand conflict before it escalates. This course helps you identify conflict types, assess reactions, and apply...

By Tyler Galarneau on Coursera

About This Course

Develop the skills to recognize and understand conflict before it escalates. This course helps you identify conflict types, assess reactions, and apply effective resolution strategies. Conflict is unavoidable, but managing it effectively starts with knowing how to assess it. Assessing Conflict, developed by ASU’s Sandra Day O’Connor College of Law, equips professionals with the tools to evaluate the nature, causes, and potential responses to conflict in workplace. You'll explore practical frameworks for identifying conflict, understanding its dynamics, and navigating interpersonal and institutional disputes. Through interactive exercises, self-reflection, and real-world scenarios, you'll learn how to listen actively, ask strategic questions, and anticipate reactions to create more constructive outcomes. Whether you're addressing team tensions or organizational challenges, this course gives you a foundational conflict assessment toolkit to respond with clarity and confidence.

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Frequently Asked Questions

How much does Professional Skills: Assessing Conflict cost?

Visit the Professional Skills: Assessing Conflict course page for current pricing and available discounts.

Who teaches Professional Skills: Assessing Conflict?

Professional Skills: Assessing Conflict is taught by Tyler Galarneau, Arizona State University.

What skill level is Professional Skills: Assessing Conflict for?

This course is designed for all levels learners.

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Students0
Duration8 hours
LevelAll Levels
Languageen
PlatformCoursera