ITIL 4: Management Practices
To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management,...
By Bill Rosenthal on Coursera
About This Course
To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices. This is the third and final course in a multi-course Specialization.
Topics Covered
Frequently Asked Questions
How much does ITIL 4: Management Practices cost?
Visit the ITIL 4: Management Practices course page for current pricing and available discounts.
Who teaches ITIL 4: Management Practices?
ITIL 4: Management Practices is taught by Bill Rosenthal, Logical Operations.
What skill level is ITIL 4: Management Practices for?
This course is designed for advanced learners.
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