How to Build an Effective Service Company
Struggling with service delivery? Discover SPDM (Service Problem Driven Management), a groundbreaking framework developed by Professor Muñoz-Seca to...
By IESE Business School on Coursera
About This Course
Struggling with service delivery? Discover SPDM (Service Problem Driven Management), a groundbreaking framework developed by Professor Muñoz-Seca to revolutionize service efficiency and financial results. Go beyond Lean, Agile, and Design Thinking! This course equips you with the knowledge and skills to implement SPDM, transforming tasks into knowledge-driven solutions. Learn to identify and address service problems across sectors like finance, gas, banking, and tourism, using practical case studies. You will learn to: * Apply the SPDM framework to optimize service processes. * Drive team involvement and improve service delivery. * Link service excellence with measurable financial gains.
Topics Covered
Frequently Asked Questions
How much does How to Build an Effective Service Company cost?
How to Build an Effective Service Company costs $49. Check the course page for current pricing and available discounts.
Who teaches How to Build an Effective Service Company?
How to Build an Effective Service Company is taught by IESE Business School, IESE Business School.
What skill level is How to Build an Effective Service Company for?
This course is designed for all levels learners.
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