Generative AI in Support and Maintenance Training

This beginner-friendly course explores how generative AI is transforming software maintenance and support across key areas like bug fixing, repetitive task automation, and log analysis. Learn to compare traditional and AI-driven support models, understand maintenance types, and apply GenAI tools for enhanced efficiency and security. Discover how AI automates issue resolution, supports pattern recognition, and improves knowledge management through hands-on demos and real-world use cases. Basic understanding of software support or maintenance practices is recommended. By the end of this course, you will be able to: - Identify software maintenance types and their challenges - Use GenAI to automate repetitive tasks and bug fixes - Analyze system logs using GenAI for faster issue resolution - Improve knowledge management with AI-driven support tools - Apply hands-on demos to enhance long-term system reliability Ideal for developers, software engineers, and support teams enhancing maintenance workflows with AI.