Conversation Design for Chatbots & Voice Assistants

In an age where AI-driven interactions are shaping how people engage with brands and services, the ability to design clear, helpful, and human-centered conversations is a vital skill. This course focuses on conversation design—crafting voice and chatbot interactions that feel natural, intuitive, and inclusive. Throughout this course, learners will discover how to apply principles from UX design, linguistics, and human-computer interaction to create digital dialogues that resonate. From identifying user intent to designing personalities and multi-turn pathways, this course delivers actionable strategies for building better bots and voice interfaces. What sets this course apart is its unique blend of theoretical foundations and hands-on, real-world practices. You'll not only learn how to craft effective prompts and responses but also how to document, prototype, and test conversations that users love. This course is ideal for designers, developers, writers, and product professionals working on conversational interfaces. While no prior experience is required, a background in UX or content strategy will be helpful. Copyright © 2021 Diana Diebel and Rebecca Evanhoe. All rights reserved. Originally published by Rosenfeld Media, LLC. This course edition is published by Packt Publishing under license from Rosenfeld Media, LLC. No part of this material may be reproduced, distributed, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without prior written permission from the author or the publisher.