Cisco Certified Support Technician IT Support 100-140 Unit 5

This course takes you deep into troubleshooting and managing Windows, Mac, and mobile operating systems, equipping you with the practical skills needed to resolve common user issues and optimize device performance. You’ll learn how to configure display settings, manage device encryption, and handle updates and application compatibility. Discover best practices for backing up personal data, clearing browser caches, and using tools like Task Manager and Activity Monitor to manage system processes. The course also covers mobile device management, email setup, and troubleshooting for iOS and Android devices, as well as collaboration software and app installation. Special attention is given to accessibility features and power management, ensuring you can support diverse user needs. By the end of this module, you’ll be ready to confidently address a wide range of operating system and application challenges.